I. General information
1. KATRE Sp. z o . o. , ul. Słowicza 53, 02-170 Warsaw, entered into the Central Register and Information on Economic Activity, NIP: 5252717616, REGON: 367892280 (hereinafter referred to as "KATRE"), allows you to buy goods via the electronic network (Internet) - at the Internet address: www. onnokids.com (hereinafter referred to as "Flexi Kids" or "Store"). The administrator of personal data of Flexi Kids customers is KATRE Sp. z o . o . , ul. Słowicza 53, 02-170 Warszawa, entered into the Central Register and Information on Economic Activity, NIP: 5252717616, REGON: 367892280. More information on personal data can be found in the Privacy Policy available on the Store's website.
2. These Regulations are addressed to all users of the Store and define the rules for registering and using the Store's account, the rules for making electronic reservations of goods available in the Store (hereinafter referred to as "Goods" or "Goods"), placing orders in the Store and the rules for concluding contracts sale of Goods.
3. Access to the Regulations can be obtained by any user of the Store at any time by "clicking" the "Regulations" link on the store's website.
4. Information about the Goods in the Store, incl. descriptions, prices constitute an invitation to conclude a sales contract within the meaning of art. 71 of the Act of April 23, 1964, the Civil Code (Journal of Laws of 2018, item 1025) (hereinafter referred to as the "Civil Code"), in accordance with the terms of the Regulations.
5. Goods in the Store are marked in detail. The website contains information in particular about the properties of the Product, its price, material from which it is made, etc.
6. The photos and presentations of the offered products are used to present the specific models of the Goods indicated on them.
7. The actual colors of the Goods may slightly differ from those shown in the pictures posted in the Flexi Kids online store depending on the display screen settings, in particular its brightness and contrast, and also depending on the type and quality of the device used to browse the Flexi Kids website .

II. Rules for using the store and concluding a contract for the sale of goods
1. KATRE enables the conclusion of contracts for the sale of goods via the Internet and provides other services provided for in these Regulations.
2. The contract for the sale of goods is concluded between the user of the Store (hereinafter referred to as the "Customer") and KATRE.
3. The condition to start using the Store is to read and accept these Regulations.
4. The information provided by the Customer in the course of placing the order should be true, up-to-date and accurate. KATRE reserves the right to refuse an order if the data provided is so inaccurate that it is impossible to fulfill the order, in particular, it prevents the correct delivery of the parcel. Before refusing to fulfill the order, KATRE will make an attempt to contact the Customer in order to establish the data in the scope enabling the execution of the order.
5. KATRE shall take all possible technical and organizational measures required by the relevant provisions of law to protect personal data of customers, in particular to prevent unauthorized persons from obtaining and modifying the data provided during registration.

III. Rules for placing orders
1. The Store allows you to place orders for Goods on the Store's website (on-line), using the ordering procedure.
2. The Store accepts orders placed on-line 24 hours a day, all days of the week. Orders placed on Saturdays, non-working days and holidays will be processed on the first business day following the day on which the order was placed. Taking into account the previous sentence, orders will be processed within 24 hours from the moment the order is registered in the system.
3. The condition for placing an order is filling in the form with all the required data necessary for the shipment or system generation of an invoice.
4. To place an order, select the Goods in the Store, in particular in terms of their quantity, colors, sizes, and then go to the "Cart" and continue the ordering procedure by selecting the appropriate options.
5. Until the selection of Goods is confirmed with the "Order and pay" button, the Customer has the option of making changes and modifications to the Goods in the order, as well as contact details for shipment or invoice. The Customer's approval of the order by using the "Order and pay" button is tantamount to accepting the obligation to pay the price of the Goods and the cost of their delivery, about which the Customer is informed immediately before approving the order.
6. Customer's approval of the order in accordance with point 5 above is the Customer's offer submitted to KATRE regarding the conclusion of the sales contract, in accordance with the content of the order and these Regulations.
7. At the time of placing the order in accordance with point. 5 above, the Customer will receive a message to the e-mail address provided with information on the order, quantity of ordered Goods, order value, selected type of delivery and payment, order completion time and contact details of the Customer, Store, as well as information on the procedure for submitting complaints about the Goods and about the Customer's right to withdraw from the sales contract. The aforementioned constitutes confirmation that the Store has received the Customer's purchase offer.
8. The sales contract is concluded in Polish, in accordance with these Regulations and the order placed by the Customer.

IV. Delivery and collection of Goods
1. Goods are delivered to the address indicated by the Customer in the order. The estimated date of delivery of the Goods is specified in the order summary, before the Customer confirms the order by using the "Order and pay" button.
2. The total and maximum order fulfillment period should not exceed 7 business days, and in no case exceed 20 days from the date of the sale contract. The commencement of order fulfillment may be delayed until the amount of the sale price (and possible shipping costs) is credited to the Store's bank account.
3. The delivery time depends on the type of shipment chosen by the customer when placing the order. For each available type of shipment, there is an indicated time period in which the shipment should be delivered to the customer (e.g. 3-6 days from the date of sending).
4. From the moment of sending the parcel via a courier company or post, the responsibility for the parcel is borne by the courier company or post office, respectively, and all claims of the Customer related to the parcel, including claims related to delay, loss or damage to the Goods after shipment, should be directed to these entities.
5. The goods are delivered to the address indicated in the territory of the Republic of Poland, depending on the Customer's choice, by Poczta Polska or other available courier companies.

V. Commodity complaints
1. The products offered in the store are brand new and original. KATRE is responsible for physical or legal defects of the Goods on the basis of art. 556 kc and subsequent ones.
2. KATRE undertakes actions to ensure that the Store functions properly, to the extent that results from the current technical knowledge and undertakes to remove any irregularities reported by the Customers within a reasonable time.
3. Every item bought in the store may be advertised with the deadlines and terms of complaints specified in the relevant provisions of law, if it has defects constituting its non-compliance with the concluded sales contract.
4. Complaints may be submitted by post by returning the goods together with a written description of the defect by registered mail or other form of shipment to the address of the Store, ie KATRE, Ul. Nadrzeczna 7a 05-552 Wólka Kosowska, with the note: “Flexi Kids complaint”. The customer will receive information on the method of handling the complaint within 14 days from the day following the receipt by the Store of the parcel containing the advertised goods.
5. If the Product has defects, the Customer is entitled to the following claims pursuant to art. 556 and art. 561 of the Civil Code:
a) submitting the benefit of withdrawal from the Agreement or reduction of the price of the Goods, unless the Seller immediately and without excessive inconvenience to the Buyer replace the Product free from defects or defect, or
b) demand a replacement of the Goods free of defects or removal of defects.
6. If the complaint is not taken into account, the goods will be sent back together with the opinion that the complaint will not be valid.
7. If the Customer finds damage to the goods during transport, it is recommended that the Customer draw up a damage report in the presence of the courier.
8. Out-of-court dispute resolution:
a) Please be advised that the customer being a consumer is entitled to the following extrajudicial ways of dealing with complaints and redress: (i) the opportunity to request a proceeding for out-of-court resolution of consumer disputes under the Act of 23 September 2016 on out-of-court resolution of consumer disputes (Journal of Laws of 2016, item 1823), (II) application for recognition of a case by the Permanent Consumer Arbitration Court operating with the appropriate Provincial Inspectorate of Trade Inspection (III) to address the Municipal Consumer Ombudsman for help in the protection of consumer interests and rights. Free consumer assistance in the protection of their rights and interests is also provided by social organizations, such as Consumer Federation,
b) At the same time, we would like to inform you that the above proceedings are voluntary and both parties must agree to them.
c) If you purchase the Goods as a consumer, you are also entitled to use the out-of-court settlement of disputes and claims in the form of the ODR (Online Dispute Resolution) platform, pursuant to Regulation (EU) No 524 / 2013 of the European Parliament and of the Council of 21 of May 2013 on the online system for the resolution of consumer disputes and amendments to Regulation (EC) No 2006/2004 and Directive 2009 / EC.

VI. Returns of Goods and withdrawal from the contract
1. The customer who is a consumer within the meaning of the applicable law has the right to withdraw from the sales contract without giving any reason, on the terms described below.
2. The deadline to withdraw from the contract for the sale of the Goods shall expire after 14 days from the date on which the Customer came into possession of the Goods or on which a third party, other than the carrier and indicated by the Customer, came into possession of the Goods.
3. To exercise the right to withdraw from the contract, the Customer should inform the Store about his decision to withdraw from the contract by an unequivocal statement, e.g. a letter sent by post to the address KATRE or by e-mail to the following e-mail address: [email protected] / flexikidspl @ gmail.com.
4. To meet the deadline for withdrawing from the contract, it is enough for the Customer to send information regarding the exercise of his right to withdraw from the contract before the deadline to withdraw from the contract.
5. The Customer sends back the Goods which are withdrawn from the contract to the postal address: KATRE, Ul. Nadrzeczna 7a 05-552 Wólka Kosowska, immediately, and in any case not later than 14 days from the date on which he informed the Store about the withdrawal from this contract. The deadline is met if the customer sends the item back within 14 days.
6. Withdrawal from the contract applies only to Goods that have not been used and do not have any defects resulting from the use of the goods.
7. The customer bears the direct cost of returning the item.
8. In the event of withdrawal from the contract, KATRE returns the received payments to the Customer, including the costs of delivering the goods (except for additional costs resulting from the method of delivery chosen by the Customer other than the cheapest standard delivery method offered by the Store), immediately, and in any case no later than 14 days from the date on which the Store was informed about the Customer's decision to exercise the right to withdraw from the contract.
9. The reimbursement of the Customer's payment will be made using the same payment methods that were used by the Customer in the original transaction, unless the Customer expressly agreed to a different solution, in each case the Customers will not incur any fees in connection with this return. The Store may withhold the reimbursement until receipt of the item or until proof of its return is delivered to the Store, depending on which event occurs first.
10. Customers are only responsible for reducing the value of the returned Goods resulting from using them in a different way than was necessary to establish the nature, characteristics and functioning of the goods.

VII. Information on services provided electronically
1. The Store provides the following services to Customers by electronic means:
a) Enabling on-line concluding contracts for the sale of goods in the Store in accordance with these Regulations,
b) Enabling the creation of Customer accounts in the Store,
c) Sending ordered commercial information regarding goods.
2. The customer is entitled to withdraw from contracts for the sale of goods in accordance with the relevant legal provisions and on the terms set out in these Regulations. In addition, the Customer is entitled at any time to demand that the Store ceases to provide the services indicated in point 1 b) and c) above.
3. The technical conditions for the provision of electronic services by the Store are as follows:
a) Access to the Internet,
b) Using a web browser that enables editing hypertext documents (such as Internet Explorer, Opera, FireFox or similar),
c) Having an e-mail account.

VIII. Final provisions
1. Lack of acceptance of the provisions of these Regulations prevents the purchase of the Goods offered by the Store. The store will allow the customer to read the Regulations when placing an order. Customers who have an account in the Store will be informed about the change in the regulations via a message sent to the e-mail address provided. A customer who does not accept the changes introduced in the Regulations has the right to delete the account at any time.
2. Polish law applies to the contract for the sale of products in the Store. The contract is concluded in Polish.
3. In matters not covered by these regulations, the provisions of the Civil Code or provisions of other legal acts applicable to the operation and functioning of the store shall apply accordingly.
4. The competent court for resolving disputes is the local court having jurisdiction in accordance with applicable regulations.
5. KATRE reserves the right to amend the Regulations at any time. Amendments to the Regulations apply to orders placed after a given amendment to these Regulations, subject to the provisions of paragraph 3 above.
6. All trademarks and brand names in the store belong to their legal owners and have been placed for information purposes.

The Regulations are valid from 05/06/2019.